Hampton Inn & Suites Cashiers-Sapphire Valley

Christie Pollin

3 out of 5 stars★★★☆☆

Run of the mill hampton inn. Rooms were clearly redone and modern and nice. Indoor pool was cool and small but great gym. Walls paper thin, could hear everytbing above us and next to us, full conversations of our neighbors. Service was decent, housekeeping was not good, we ran out of toilet paper and shampoo, they dont check to refill things. Location is great to two amazing restaurants. Dont suggest walking to them as its a busy highway. But with a car downtown is inly a few miles!

Sharon Beasley

5 out of 5 stars★★★★★

This hotel is in a beautiful setting in Sapphire NC. When I booked this room, I did not realize that ALL rooms are pet friendly. Anyway, I accidentally booked this room through a third party the day before our stay and therefore it could not be canceled without full payment so beware... when you book online make sure you are on the Hilton website. Additionally, the fees this third party site charged was ridiculous. The hotel was very clean. Our room did not have any signs of a pet.

Susan Young

5 out of 5 stars★★★★★

OK, I know that’s a really strong review but let me tell you this is a budget. Friendly choice in an amazing area. Visited a few weeks ago the room was immaculate. The staff was friendly And the setting is lovely. I forgot to write this review while we were there, but I thought about the other day and there was a really lovely young lady working in the breakfast area and I wanted to mention her. I think her name is Jessica and she was so kind and sweet she did such a great job and was so polite. She was working really hard and was so accommodating And stopped to chat and Check on everyone. Just wanted to thank everyone at the Hampton Inn And let you know that your Jessica in the breakfast is really wonderful. Thanks again we can’t wait to return.

Brooke Mason

3 out of 5 stars★★★☆☆

We are currently staying at this Hampton Inn & Suites, and, overall, the hotel is fine, but I wanted to share a disappointing experience regarding their early check-in policy. After driving nearly 9 hours through the night, we arrived around 6am and were shocked to learn there was a $100 early check-in fee, even though rooms were ready. My family and I travel frequently and have never encountered an early check-in fee when rooms are available. What upset us about the situation, is the next morning, well before 3PM, other guests were checking in and no mention of a fee in order to access their rooms. As someone who has managed a hotel front office, I understand policies around late check-out or early departures, but charging a guest just to access a clean, empty room early in the morning felt excessive. I asked if the fee could be waived as a courtesy or even discounted, especially since we were not made aware of this at the time of booking. I was told flatly, “It’s standard company policy,” and that there was nothing they could do. Our options were either to pay the $100 or sit in the car or lobby for 9 hours until standard check-in time, which is 3pm. Even if it’s 1pm or 2pm, you still pay the $100. If this is truly a company-wide policy, I sincerely hope Hilton/Hampton Inn & Suites reconsiders. We’ve stayed at other Hilton and Hampton locations and have never been charged for checking in before the standard time, especially when rooms were available. Given that many guests are traveling long distances or from out of state, and this particular location is fairly remote in the mountains, a little flexibility would go a long way in improving the overall guest experience.

DaLena Harrell

4 out of 5 stars★★★★☆

I felt safe, and the room was pretty clean. The shower is set up where water gets all over the floor, so that's dumb. I'd probably stay here again